Care

How often should I wash my hair extensions?

It is recommended to wash your hair extensions a maximum of two to three times a week. Washing too often can dry out and damage the extensions, but washing too little can lead to a build-up of dirt and product residue.

Which shampoo and conditioner should I use for my hair extensions?

Choose a mild, sulfate-free shampoo and conditioner that are suitable for both natural hair and hair extensions. Avoid products that contain alcohol, oils or silicones as these can damage or fade the extensions.

What is the best way to dry my hair extensions after washing?

Gently blot excess water from your hair extensions with a towel. Avoid rubbing, squeezing or wringing as this can damage the extensions. Then let them air dry naturally or use a hair dryer on a cool or low heat setting.

How can I prevent tangles in my hair extensions?

  1. Brush your hair extensions regularly with a soft brush or a special extension brush to prevent tangles. Start at the ends of your hair and work your way upwards, using gentle, slow movements. Wear your hair in a loose braid or ponytail at night to reduce tangles.

How can I protect my hair extensions while sleeping?

Wear a silk or satin headscarf or pillowcase at night to reduce friction and tangles and extend the life of your hair extensions. Make sure your hair is completely dry before going to sleep to prevent tangles.

Dispatch

What are the estimated delivery times for my orders?

Estimated delivery time varies depending on the shipping method you choose at checkout and the destination of your order. Generally, standard shipments can arrive within 1 to 3.

How can I track my order after it has been shipped?

Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. You can use this tracking number on the shipping company's website to track the status of your order and view an estimated delivery date.

Do you offer international shipping?

  1. Yes, we offer international shipping to most countries. Available shipping options and delivery times may vary depending on destination. Please note that international orders may be subject to customs fees and delays due to local customs clearance.

Can I change my shipping address after my order has been placed?

We do our best to process orders as quickly as possible, so changing the shipping address after placing your order can sometimes be difficult. If you need to make a change to your shipping address, please contact our customer service team as soon as possible and we will do our best to assist you.

What should I do if my order arrives damaged or incomplete?

If your order arrives damaged or incomplete, please contact our customer service immediately and provide us with photos of the damaged items and/or packaging. We will investigate the problem and provide a solution, such as a replacement shipment or a refund, as soon as possible.

Returns

Can I return my hair extensions if they do not meet my expectations?

Yes, we accept returns of hair extensions within 14 days of receipt, provided the hair extensions are unused and returned in the original packaging. Please contact our customer service for instructions on returning your order.

Are there any restrictions on returning hair extensions?

Yes, to be eligible for a return, the hair extensions must be unused and returned in the original packaging. Please note that we do not accept returns for hair extensions that have been opened, damaged or not in their original condition.

How can I request a return for my hair extensions?

To request a return, please contact our customer service team within 7 days of receipt and provide your order details and the reason for the return. We will then provide you with instructions for returning your hair extensions.

Are shipping costs reimbursed when returning hair extensions?

Unfortunately, shipping costs will not be refunded on returns of hair extensions unless the return is due to an error on our part, such as sending the wrong item or a defective product. In that case, we will reimburse the shipping costs and provide a replacement shipment or refund.